Joy Buoncuore to Be Honored with Prestigious S&D Leadership Award

The National Business Aviation Association (NBAA) will present longtime scheduler and licensed dispatcher Joy Buoncuore with the Schedulers & Dispatchers (S&D) Outstanding Achievement & Leadership Award at the 2025 Schedulers & Dispatchers Conference (SDC2025), taking place March 25-27 in New Orleans.

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NBAA Launches New Business Aviation Customer Service Certificate Program

The National Business Aviation Association (NBAA) has introduced a Business Aviation Customer Service Certificate program in partnership with ServiceElements International (SEI). The program will establish a baseline knowledge, identify resources business aviation professionals can rely upon as references and encourage participants to seek more advanced learning in customer service management.

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