Competitive Strategies for Client Services Seminar
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NATA is very pleased to partner with ServiceElements, International to introduce the Competitive Strategies for Client Services Seminar: How Air Charter and Aircraft Management Companies Leverage Service to Win in the Marketplace.
The air charter and aircraft management industry is a growing market. As a result, clients have more options to choose from and companies must develop innovative strategies to win business.
While pricing, aircraft choice and locations impact clients' decisions, air charter and aircraft management companies must do more to differentiate themselves from competition. Often, the service experience is the factor that encourages repeat business and sets your organization apart from the others.
This workshop recognizes that each organization is unique and creates results based on its specific business, goals, customers and team members. Attendees will learn how to tailor their operation’s service strategies based on their own experiences.
Designed specifically for professionals in the charter management world, the program will also explore the attributes of modern service expectations and help attendees develop a plan to meet and exceed those expectations both professionally and company-wide. Utilizing service scenario simulations, group exercises and class discussions, the seminar is tailored to build service confidence and skill in all attendees.
For questions about the Competitive Strategies for Client Services Seminar, please contact:
NATA
events@nata.aero
(202) 774-1535