Midcoast Aviation Selects Avtrak to Enhance MRO Services

Oct 27, 2010 2:11 PM

Midcoast Aviation has teamed with Avtrak to enhance its internal MRO processes by incorporating Avtrak’s sophisticated maintenance tracking technology. The result will be faster, more accurate quotes and, ultimately, improved MRO service delivery. Avtrak has a long legacy in the maintenance tracking business and is a recognized leader in easy-to-use Internet-based aircraft maintenance tracking systems.

In the recently launched Phase 1 of the project, Avtrak will help Midcoast Aviation capture the company’s extensive "tribal knowledge" and experience to develop a database to support quote development and to assist customers with maintenance planning and forecasting. In Phase 2, slated to begin next year, efforts will be focused on using the information gathered during Phase 1 to enhance maintenance performance.

“Midcoast Aviation is committed to delivering the best customer experience, from the quote to aircraft departure," said Skip Madsen, Midcoast’s vice president of MRO operations. "With the implementation of Avtrak’s proven technology, we expect significant improvement in the accuracy and overall efficiency in the exchange of information from the customer to the hangar floor and back to the customer.”

Joe Hertzler, Avtrak’s CEO said Avtrak's maintenance tracking and planning capabilities had been recognized in the industry as the best. He said that the company is now doing its best to bridge the gap between the customer and the MRO facilities.

“Our passion at Avtrak, from day one, is to improve efficiencies in the maintenance process,” Hertzler said.

While aircraft that are enrolled in Avtrak or Gulfstream CMP.net™ will provide the best efficiencies, the new technology will support any maintenance tracking service.

Avtrak, LLC, founded in 1996 with headquarters in Littleton, Colo., and offices in Wichita, Kan., and Lowell, Mass., is the leading provider of aviation maintenance management solutions, consulting and logbook services to the corporate aviation community. The Avtrak GlobalNet service has been providing real-time, web-based tracking since 1999 and currently supports more than 4,000 aircraft worldwide representing more than 170 different aircraft makes and models.

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