Arrindell Aviation Provides Customer Service Training to 79 Employees

Dec 9, 2009 9:56 AM

A key component of Arrindell Aviation Services' success over the past 20 years has been its exceptional customer service training. This past November marked the fourth year in a row for employee customer service training in St. Maarten.

Pam Harlow, owner of "It's All About Attitude," a customer service training company in Arizona, provided nine days of on-site training. “This was my fourth year training Arrindell Aviation Services employees, and they have really retained this training over the years," Harlow said. "For many it was a refresher training, which means it’s working.”

Seventy-nine employees were trained this visit with the training focused on the following:

1. Arrindell Aviation Services vision and the seven key elements and the value it brings to the customers and employees.

2. Who is the Customer and how do we win them and keep them?

3. Communication with the customer. Welcoming the customer to St. Maarten, etc.

4. Motivation and Recognition. Understanding what motivates us and working to stay motivated as well as providing recognition to each other for a job well done.

The majority of the training placed the emphasis on communication as the key element to award-winning customer service.

Harlow worked for American Airlines for 36 years as Senior Customer Service Trainer. She trained for 10 years in customer service and has four years of leadership training. Harlow also opened and trained five island locations for American Airlines.

“Arrindell Aviation Services employees have come a long way and continue to grow and improve in all aspects of the business," Harlow said. "It is my honor and privilege to be able to work with them each year. They have all become cherished friends."

“Arrindell Aviation is passionate about not just good customer service, but exceptional service,” Frank Arrindell, President and Owner of Arrindell Aviation Services, said.

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